FREQUENTLY ASKED QUESTIONS
When should I make my spa reservations?
To ensure you receive all the spa treatments your heart desires, not only is advanced booking suggested, it is highly recommended. Clients may book months in advance, but we suggest 1-2 weeks prior to your desired appointment time. Some treatments may not be available every day. For larger parties of 3+ people, we suggest booking 1 month in advance.
Do you require a deposit or credit card to book appointments?
Yes, we require either a valid credit card or a Blue Water Spa gift card in order to book your appointment. For larger parties of 3 or more, we charge a deposit of 50% of the total service fee. For Microblading appointments we require a $150 deposit to hold the appointment as it is a 3 hour procedure.
What is the Cancellation Policy?
At Blue Water Spa, we require 24 hour notification for all canceled or rescheduled appointments to avoid a $50 last minute cancellation fee if you cancel the day of the appointment. If you have confirmed your appointment and do not show up, we will charge the full service fee.
What is your Return Policy?
We allow returns on retail products for up to 30 days for your full money back. No returns will be accepted after 30 days.
What if I arrive late to my appointment?
Arriving late will simply limit the time for your treatment, thus lessening the effectiveness and your pleasure. You will still be charged the full fee of the appointment.
Is your establishment wheelchair accessible?
Yes! We are now wheelchair accessible. Our entrance, boutique, and reception area is now on the first floor of the building. We have a new beautiful treatment room on the first floor where we are able to perform facials and massages.
Are there any rules of etiquette?
Honor the environment with silence; it is one of tranquility and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. The use of cell phones is not recommended in the spa, if you must answer an important call, we do ask that you either exit the building or please speak softly as we have other clients trying to enjoy their quiet, relaxing services. If you are a new client, arrive early to fill out any necessary paperwork required for your treatment.
What should I wear?
Depending on your treatment, we provide a spa wrap, a robe, headband, slippers and the "world's softest socks". It is recommended that you shower before receiving your treatment and that you disrobe and put on the necessary garment for your scheduled service. Your therapist will leave the room as you disrobe and you will lay under a blanket on the table. Upon completion of the treatment, your therapist will again step out of the treatment room to allow you to redress into your robe. Please remove all jewelry before visiting the spa. We are not responsible for any lost or misplaced items.
How should I handle gratuities?
Our services do not include gratuity in the total price. We recommend a standard 20% gratuity for all treatments. For parties of 3 or more we add a 20% gratuity for each service.